TERMS, CONDITIONS, PRIVACY & DATA PROTECTION POLICY

1. INTRODUCTION

This document sets out the full legal terms, conditions, privacy rules, and data protection policies governing the use of the website www.stagemycar.co.uk and all services provided by STAGEMYCAR LTD, trading as Stage My Car (“we”, “us”, “our”, “the Company”).

By:

accessing or browsing our website,
contacting us by phone, email, WhatsApp, or contact forms,
requesting a quotation,
booking or receiving any service,
Or allowing our technicians to work on a vehicle,

you confirm that you have read, understood, and agree to be legally bound by this document in full.

If you do not agree with any part of this policy, you must not use our website or services.

2. COMPANY INFORMATION

Legal Entity Name: STAGEMYCAR LTD
Trading Name: Stage My Car
Registered Jurisdiction: England & Wales
Business Activity: Mobile automotive services

3. DEFINITIONS

For clarity, throughout this document:

“Customer” means any individual or business using our website or services
“Vehicle” means any car, van, motorcycle, or commercial vehicle
“Services” means all work carried out by Stage My Car
“Technician” means any employee, contractor, or representative
“ECU” means Engine Control Unit or other electronic vehicle modules

4. ACCEPTANCE OF TERMS

By using our services, you confirm that:

You are 18 years of age or older
You have legal authority over the vehicle
You accept that automotive work involves mechanical, electrical, and software risks
You understand that outcomes cannot always be guaranteed

5. SERVICES PROVIDED

Stage My Car provides mobile automotive services, including but not limited to:

5.1 Auto Locksmith Services

Emergency vehicle unlocking
Lost all car keys (AKL)
Spare key cutting and programming
Immobiliser and transponder services
Ignition and lock repair or rekeying
Broken key extraction

5.2 Diagnostics & Electronics

Vehicle diagnostics and fault finding
Fault code reading and clearing
Electronic module coding and adaptations
ECU cloning where supported

5.3 ECU Remapping & Software Services

Stage 1 performance remapping
Economy and torque-limited remaps
Custom ECU software writing
OBD, Bench, or Boot programming

All services are carried out at the Customer’s request.

6. CUSTOMER RESPONSIBILITIES

The Customer must:

Confirm legal ownership or authorised permission
Provide accurate vehicle information
Declare existing faults, warning lights, or modifications
Declare previous remaps or software changes
Ensure the vehicle is safe and accessible

Failure to disclose relevant information releases Stage My Car from liability.

7. PROOF OF OWNERSHIP & SECURITY

For locksmith services, we may request:

V5C logbook
Driving licence
Insurance documentation
Proof of address

We reserve the right to:

Refuse service
Cancel bookings
Report suspicious activity to authorities

8. ECU REMAPPING & SOFTWARE DISCLAIMER

By requesting ECU remapping or software modification, you acknowledge that:

Remapping may affect:
- Manufacturer warranty
- Insurance validity
- Emissions compliance
- Vehicle longevity
You are solely responsible for:
- Informing your insurer
- Ensuring legal road compliance

8.1 Mechanical & Wear Disclaimer

Stage My Car is NOT responsible for failure of:

Engines
Turbochargers
Clutches
Gearboxes
DPF / EGR systems
Injectors or sensors

Failures may occur due to:

Wear and tear
Mileage
Driving style
Manufacturer design limitations

9. DIAGNOSTICS LIMITATIONS

Diagnostics:

Provide professional assessment, not guarantees
May reveal multiple or hidden issues
Cannot predict future failures

No diagnostic service guarantees permanent fault resolution.

10. NO GUARANTEE OF OUTCOME

Due to the complexity of modern vehicles:

Some faults may not be repairable
Some modules may reject programming
Manufacturer updates may override previous changes

Time, labour, and software work remain chargeable regardless of outcome.

11. PAYMENTS

11.1 Payment Terms

Payment is due immediately upon completion
Accepted methods include cash and bank transfer

11.2 Call-Out Fees

Call-out fees are non-refundable
Fees apply once a technician is dispatched

12. CANCELLATIONS & MISSED APPOINTMENTS

Cancellations with less than 2 hours’ notice may be charged
Missed appointments are chargeable in full
Emergency or out-of-hours call-outs are chargeable regardless of result

13. REFUNDS POLICY

Refunds are not provided for:

Completed services
Diagnostics
Software or remapping work
Labour time
Customer change of mind

Refunds may be considered only where Stage My Car is proven to be solely at fault.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Stage My Car shall not be liable for:

Loss of earnings
Business interruption
Vehicle downtime
Indirect or consequential loss
Data or software loss

Our total liability is limited to the amount paid for the service.

15. PRE-EXISTING CONDITIONS

We are not responsible for:

Hidden corrosion
Brittle wiring
Previously damaged components
Manufacturer design defects

Older vehicles carry increased risk.

16. FORCE MAJEURE

We are not liable for delays or failure caused by:

Weather conditions
Traffic
Equipment failure
Software server outages
Events beyond our reasonable control

17. WEBSITE USE & INTELLECTUAL PROPERTY

All content on this website is the intellectual property of STAGEMYCAR LTD.

You must not:

Copy or reproduce content
Use content commercially without permission
Attempt unauthorised access or hacking

18. MEDIA, PHOTOS & REVIEWS

We may use:

Non-identifiable photos or videos of work
Vehicle images
Customer reviews or testimonials

Requests for removal must be submitted in writing.

19. DATA PROTECTION & PRIVACY (UK GDPR)

19.1 Data We Collect

Name
Contact details
Vehicle information
IP address
Website usage data

19.2 How We Use Data

To provide services
To respond to enquiries
For booking and invoicing
For legal and accounting obligations

19.3 Data Sharing

We do not sell personal data.
Data may be shared only with:

Payment processors
Legal authorities when required by law

19.4 Data Storage

Data is stored securely and retained only as long as necessary.

19.5 Your Rights

You have the right to:

Access your data
Request correction
Request deletion
Restrict processing

20. COOKIE POLICY

Our website uses cookies to:

Enable core functionality
Analyse traffic and performance
Improve user experience

You may disable cookies via your browser settings. Some features may not function correctly if cookies are disabled.

21. THIRD-PARTY LINKS